The cloud is not a panacea for all that ails technology. Companies looking to move to the cloud should approach the decision in the same way they would any other material business relationship. If the services are critical to the business or expect to be in place over the long term, then a strong relationship is warranted. And I mean more than just a contract and SLA. Thinking ahead, what is expected when things do not work as expected? Do both parties agree to the approach? In some cases, this may be a .

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